Welcome to adicto hub Privacy Policy (“Privacy Policy” or “Policy“).
This Policy outlines adicto hub (hereafter “we“, “us“, or “our“) practices regarding the storage, use, processing, and disclosure of personal data that you have chosen to share with us when you avail the products and services offered on or through the Platform (hereafter “Services“). This Policy sets out the basis on which any personal data we collect from or about you or that you provide to us will be processed by us. Capitalized words in the Policy shall have the same meaning in the Terms and Conditions (“Terms“). Please read this Policy by the Terms. By using our Services, you consent to the collection, storage, use, and disclosure of your data and agree to be bound by this Policy. This Policy and any terms of our arrangement with you apply to your use of the Services.
- THE DATA WE COLLECT ABOUT YOU
We collect different types of personal data about you. This includes, but is not limited to:
- Identity and Profile Data, such as your first and last name, username or similar identifiers, title, passwords, purchases, sales or orders of or through our Services, feedback, and survey responses;
- Contact Data, including email addresses, phone numbers, delivery addresses, billing addresses, and business addresses;
- Transaction Data, including details of the Services you have availed and a limited portion of the details related to the payments made about the Transactions which are shared with us by our partner payment aggregator, UPI details, and VPA details;
- Technical Data, which includes your IP address, browser type, internet service provider, details of the operating system, access time, page views, device ID, device type, frequency of visiting our website, and use of the Platform, website, and mobile application activity, clicks, date and time stamps, location data, and other technology on the devices that you use to access the Platform.
- Usage Data includes information about how you use the Services, your activity on the Platform, booking history, user taps and clicks, user interests, time spent on the Platform, and page views.
- Marketing and Communications Data, including your preferences in receiving marketing from us and our third parties and your communication preferences.
- We also collect, use, and share aggregated data, such as statistical or demographic data, for any purpose. Aggregated data could be derived from your data but is not considered personal data under the law as it does not directly or indirectly reveal your identity. However, suppose we combine or connect aggregated data with your data so that it can directly or indirectly identify you. In that case, we treat the combined data as personal data that this Policy will use.
- What happens if I refuse to provide my data? Where we need to collect personal data by law or under the terms of a contract (such as the Terms), and you fail to provide that data when requested, we may not be able to perform the contract (for example, to provide you with the Services). In this case, we may have to cancel or limit your access to the Services.
HOW DO WE COLLECT DATA ABOUT YOU?
We use different methods to collect and process data about you.
- Direct Interactions. You provide us with your data when you interact with us. This includes personal data you provide when you:
- Create an account or profile with us;
- Use our Services or carry out other activities in connection with the Services;
- Enter a promotion, user poll, or online survey;
- Request marketing communications to be sent to you or
- Report a problem with the Platform and our Services, give us feedback, or contact us.
- Automated technologies or interactions. When you visit the Platform or use the Services, we will automatically collect Technical Data about your equipment, browsing actions, and patterns. We collect this personal data using cookies, web beacons, pixel tags, server logs, and similar technologies. We may also receive Technical Data about you if you visit other websites or apps that employ our cookies.
- Information we receive from other sources, including third parties. We will receive personal data about you from various third parties, such as:
- Identity and Profile Data and Contact Data from publicly available sources.
- Personal data about you is from entities we have partnered with to provide services.
HOW DO WE USE AND DISCLOSE DATA WE COLLECT?
We will only use your data when the law allows us to. Most commonly, we will use your data to determine where we need to provide you with the Services or where we need to comply with a legal obligation. We use your data for the following purposes:
- To verify your identity to register you as a user and create your user account with us on the Platform;
- To provide the Services to you;
- To monitor trends and personalize your experience;
- To improve the functionality of our Services based on the information and feedback we receive from you and to improve our business and delivery models;
- To improve customer service to respond to your Service requests and support needs effectively;
- To track Transactions;
- To send periodic notifications to manage our relationship with you, including to notify you of changes to the Services, send you information and updates about the Services you have availed, and receive occasional company news and updates related to us or the Services;
- To market and advertise the Services to you;
- To comply with legal obligations;
- To administer and protect our business and the Services, including troubleshooting, data analysis, system testing, and performing internal operations;
- To perform our obligations that arise out of the arrangement we are about to enter or have entered with you;
- To enforce our Terms and;
- To respond to court orders, establish or exercise our legal rights, or defend ourselves against legal claims.
You agree and acknowledge that by using our Services and creating an account with us on the Platform, you authorize us to contact you via email, phone, or otherwise to provide the Services to you, ensure that you are aware of all the features of the Services, and for related purposes.
You agree and acknowledge that we may collect, compile, and share any information about you, whether you directly provide it to us (via the Services or otherwise), including but not limited to personal correspondence such as emails, instructions from you, etc., to render the Services to you. This may include but is not limited to partner payment aggregators, other service providers we have partnered with to provide services, storage providers, data analytics providers, consultants, lawyers, and auditors.
You agree and acknowledge that we may share data without your consent when required by law or by any court, government agency, or authority to disclose such information. Such disclosures are made in good faith and are reasonably necessary to enforce this Policy or the Terms or comply with applicable laws and regulations.
TRANSFER OF PERSONAL DATA
We comply with Applicable Laws regarding data storage and transfer. Strictly subject to the RBI’s guidelines and regulations, we may, where the law permits, transfer and store the information and personal data you provide to us in countries other than India. This may happen if any of our servers are located in a country other than India from time to time or if any of our service providers are in a country other than India.
If you use the Services while you are outside India, your information may be transferred, subject to Applicable Laws, to a country other than India to provide you with the Services.
By submitting your information and personal data to us, you agree to transfer, store, and process such information and personal data outside India as described above.
THIRD-PARTY SERVICES
Our Services may sometimes contain services provided by or links to and from the websites of our partner networks, advertisers, and affiliates (“Third Party Services”). Please note that the third-party services that may be accessible through our services have their privacy policies. We do not accept any responsibility or liability for the policies or for any personal data that may be collected through the Third-Party Services. Please check their policies before submitting personal data to such websites or using their services.
COOKIES
Cookies are small files that a site or its service provider transfers to your mobile phone or computer’s hard drive through your web browser (if you allow) to enable the site or service provider’s systems to recognize your browser and capture and remember certain information.
We use cookies to enable sessions, help us understand and save your preferences for future visits, track advertisements, and compile aggregate data about site traffic and site interaction to offer better site experiences and tools in the future. We may contact third-party service providers to better understand our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.
Additionally, you may encounter cookies or similar devices on certain service pages placed by third parties. We do not control third parties’ use of cookies. If you send us personal correspondence, such as emails or letters, or other users or third parties send us correspondence about your activities concerning the Services, we may consolidate such information into a file specific to you.
DATA SECURITY
We implement appropriate security measures and privacy-protective features on our Platform, including encryption, password protection, call masking, and physical security measures to protect your data from unauthorized access and disclosure and follow standards prescribed by applicable law.
If you have chosen a password that enables you to access certain parts of the Services, you are responsible for keeping this password secret and confidential. We will not be responsible for any unauthorized use of your information due to lost, stolen, or compromised passwords or any activity on your user account due to such unauthorized disclosure of your password. If your password has been compromised in any manner whatsoever, you should promptly notify us to enable us to initiate a password change.
DATA RETENTION
You know that we will continue to store and retain your data for a reasonable period or as permitted under Applicable Laws after we accomplish the purpose for which it was collected.
USER-GENERATED CONTENT
We invite you to post content on our Platform, including your comments, feedback, pictures, or any other information you would like to be available. Please note that such content will be available to all visitors to our Platform and may become public. We cannot prevent such information from being used in a manner contrary to this Policy, applicable laws, or your privacy, and we disclaim all liability (express or implied) in this regard. Further, you agree to comply with all applicable laws about the content uploaded or otherwise shared by you on our Platform. You understand and acknowledge that you will be solely responsible for any information you publish on our Platform that violates applicable laws.
BUSINESS TRANSITIONS
You know that your data might be among the assets transferred if we undergo a business transition, such as a merger, acquisition by another organization, or sale of all or a portion of our assets.
CHANGE IN PRIVACY POLICY
We regularly review our Policy and may amend it occasionally at our sole discretion.
The terms of this Policy may change, and if they do, these changes will be posted on this page and, where appropriate, notified to you by email. Please ensure that you review this Policy regularly